UX Research


UX research is my favorite combination of art and science. I bring sensitivity and thoughtfulness to discussions with customers and internal stakeholders to understand the problems from a big picture perspective. Then I dig into the details to understand what changes could be made that would measurably improve the experience.

Self-Service Design

It's notoriously difficult to quantify a service design experience. I decided to try anyways. I completed multiple research studies to produce detailed content and IA recommendations based on trends I documented with customer feedback and behavior.

Knowledge Base
IA Redesign

After outgrowing an outdated tag structure for our Knowledge Base articles, I completed IA research studies and interviews to define customers' mental models for HubSpot's tools. Then I designed and tested an interface for users to navigate the IA to find what they're looking for. 

Want to connect?

Find me on Linkedin or send me an email.

Get in touch