Megan Driscoll

Content designer

I help teams create clear, useful, effective UX content. Currently I'm working on sign-in experience and identity services at U.S. Department of Veteran's Affairs with Blue Tiger.

Designed an interactive training to scale plain language on a design team (while having fun, too).

Iteratively improved HubSpot's self-service support experience based on research, testing, and feedback from users and support staff.

Reduced customer support ticket volume by identifying and removing unclear language patterns, and redesigning the information architecture.

Moderated a Q&A discussion with keynote speaker Abby Covert, the founder of World IA Day.
Served as co-lead organizer and master of ceremonies for World IA Day Pittsburgh.
Created a content and messaging guide with a glossary, key messages, and content templates.

I'm an art major turned content designer and a lifelong creative. I use research and evidence to champion user needs.

I'm naturally curious and love to learn from those around me. I thrive on helping others and being a connector 🐝