Megan Driscoll

content design | service design | user research | UX strategy | information architecture | technical writing | content operations

I'm a designer who loves words πŸ’Œ 

  • Creating style guides, templates, and tools to scale consistently
  • Conducting user research and testing concepts, wireframes, and prototypes
  • Running stakeholder alignment and prioritization exercises
  • Designing workflows with cross-functional teams
  • Advocating for clear, actionable, and accessible content
  • Sharing relevant insights between teams to create more cohesion

A few example projects πŸ‘€

Self-service help redesign

Implemented improvements to layout, search, and information architecture resulting in highly positive sentiment and increased traffic to a wider range of self-service resources.

See the case study

 

Plain language training

Designed an interactive training to teach our design team plain language basics, while making it fun.

See my work

SEO tool microcopy

Improved multiple unclear language patterns to decrease support tickets and increase customer satisfaction.

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Content and messaging guide

Created a content and messaging guide for World IA Day Pittsburgh with a glossary, key messages for each audience, and content templates for multiple content surfaces.

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Design manager documentation audit

When faced with our biggest product update ever, I audited existing documentation and creates a plan to simplify and improve the content.

See my work

Transfer

Provided a clear and informative new user experience to increase adoption and activation of a new feature.

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World IA Day Pittsburgh 2019-2022

Outside of work I enjoy sharing art, yoga, and music on my personal website Vinyasa Yoga Beats

More about me

I'm an art major turned content designer who loves to make things. I leverage research and evidence to be a champion for user needs. I thrive on helping others and being a connector 🐝

Outside of work I share yoga, public playlistsoriginal artwork and a monthly newsletter on my personal website Vinyasa Yoga Beats.

You can get in touch on my website or say hello on Linkedin.