Megan Driscoll
content design | service design | user research | UX strategy | information architecture | technical writing | content operations
I'm a designer who loves words 💌
- Creating style guides, templates, and tools to scale consistently
- Conducting user research and testing concepts, wireframes, and prototypes
- Running stakeholder alignment and prioritization exercises
- Designing workflows with cross-functional teams
- Advocating for clear, actionable, and accessible content
- Sharing relevant insights between teams to create more cohesion
A few example projects 👀
Self-service help redesign
Implemented improvements to layout, search, and information architecture resulting in highly positive sentiment and increased traffic to a wider range of self-service resources.
Plain language training
Designed an interactive training to teach our design team plain language basics, while making it fun.
SEO tool microcopy
Improved multiple unclear language patterns to decrease support tickets and increase customer satisfaction.
Content and messaging guide
Created a content and messaging guide for World IA Day Pittsburgh with a glossary, key messages for each audience, and content templates for multiple content surfaces.Design manager documentation audit
When faced with our biggest product update ever, I audited existing documentation and creates a plan to simplify and improve the content.
Transfer
Provided a clear and informative new user experience to increase adoption and activation of a new feature.
World IA Day Pittsburgh 2019-2022
- Moderated a Q&A discussion with keynote speaker Abby Covert, the founder of World IA Day.
- Served as co-lead organizer and master of ceremonies for World IA Day Pittsburgh.
- Created a content and messaging guide for World IA Day Pittsburgh with a glossary, key messages for each audience, and content templates for multiple content surfaces.
More about me
I'm an art major turned content designer who loves to make things. I leverage research and evidence to be a champion for user needs. I thrive on helping others and being a connector 🐝
Outside of work I share yoga, public playlists, original artwork and a monthly newsletter on my personal website Vinyasa Yoga Beats.
You can get in touch on my website or say hello on Linkedin.