Megan Driscoll
Content designer
10+ years creating user-focused content for digital products and services. I help teams create clear, useful, effective UX content. Currently working on the sign-in experience and identity services at U.S. Department of Veteran's Affairs.
Experience
Team trainings
Designed an interactive training to scale plain language on a design team (while having fun, too).
Content strategy
Iteratively improved HubSpot's self-service support experience based on research, testing, and feedback from users and support staff.
UX writing
Reduced customer support ticket volume by identifying and removing unclear language patterns, and redesigning the information architecture.
Volunteer experience with World IA Day Pittsburgh
- Moderated a Q&A discussion with keynote speaker Abby Covert, the founder of World IA Day.
- Served as co-lead organizer and master of ceremonies for World IA Day Pittsburgh.
- Created a content and messaging guide with a glossary, key messages, and content templates.
More about me
I'm an art major turned content designer and a lifelong creative. I use research and evidence to champion user needs.
I'm naturally curious and love to learn from those around me. I thrive on helping others and being a connector 🐝
Outside of work I share yoga, public playlists, original artwork, and a monthly newsletter on my personal website Vinyasa Yoga Beats.
You can get in touch on my website or say hello on Linkedin.