I love getting to know my audience and making valuable information more accessible. I have 5 years of experience writing technical documentation for software. Before making the transition to tech, I spent 5 years advising international students on their visa status.
Blog Importer In Beta
How do you help customers help themselves? It requires getting creative about how and where you document the information. I worked with the Product team and Customer Support to create living resources on the Knowledge Base and the Community forums.
SEO Tool Microcopy
While updating an article on the Knowledge Base, I realized the microcopy in one of our tool was difficult to explain. I documented the patterns creating difficulty with readability, and worked with the Product and UX teams to revise the copy.