Megan Driscoll

Content Design | Service Design | UX Research | Content Audits | Task Flows | Information Architecture | Content Operations

I design thoughtful experiences with words

  • Works cross-functionally with Brand, Product, Marketing, Support, Design, UX Research, Data, and Engineering teams.
  • Advocates for clear, actionable, and accessible content in the most impactful parts of the user experience.
  • Cross-pollenates relevant insights between teams to help everyone work better together.
  • Creates style guides, templates, and content processes for the World Information Architecture (IA) Pittsburgh organizing team.
  • Spends a lot of time thinking about the impact of technology on art, culture, ethics, and society.

Recent Projects

Developer documentation

I researched and tested a new information architecture to prioritize top tasks and clarify conflicting product concepts. I also worked with developers to build a new content model in Contentful.

Transfer (new feature)

As the newest (and only) content designer at Zapier, I volunteered to provide mental model and content design support for a new feature launched in fall 2021.

SEO tool

I identified a confusing language pattern in our SEO optimization tool in HubSpot's landing pages. I worked with engineering, product, and design to revise the UI copy and improve the user experience.



I have a background in philosophy, studio art, and international education. I'm innately curious about other perspectives. I consistently write for a global audience, and have experience working closely with localization teams. I thrive on helping others and being a connector 🐝 

Say hello on LinkedIn.