Content Design | Service Design | UX Research | Content Audits | Task Flows | Information Architecture | Content Operations
I researched and tested a new information architecture to prioritize top tasks and clarify conflicting product concepts. I also worked with developers to build a new content model in Contentful.
I identified a confusing language pattern in our SEO optimization tool in HubSpot's landing pages. I worked with engineering, product, and design to revise the UI copy and improve the user experience.
I have a background in philosophy, studio art, and international education. I'm innately curious about other perspectives. I consistently write for a global audience, and have experience working closely with localization teams. I thrive on helping others and being a connector 🐝