In 2022, I joined a large design team that had grown exponentially over the past year. To scale clearer and more accessible content quickly, I proposed to train our design team on how to write in plain language.
First I completed a brief audit activity where I identified key phrases and experiences where content could be more clear, concise, and accessible. Then I reviewed source materials from plainlanguage.gov and WCAG 3.0 to synthesize plain language principles our designers should keep in mind.
Then I brainstormed with my teammates on how to structure and pace the interactive portion of the training. I mapped out each principle we wanted to highlight, and tried to create an exercise for each. Then one of my teammates suggested embedding examples in a single user experience.
I designed and ran the brief training activity that included:
"The session was a great reminder of how to practice inclusive copy writing"
"The activity was super fun and helpful for reinforcing the lesson"
"Loved the breakout to apply the content and loved the fun context of the activity"