---
title: Megan Driscoll | Content Designer
description: Hi, I'm Megan. I'm a Content Designer with over ten years of experience writing for a global audience. I naturally see the big picture. My greatest strength is connecting teams with shared goals to help us create a better experience for users, together.
---

# [Megan Driscoll](https://www.vinyasayogabeats.com/megan-driscoll-content-designer?hsLang=en)

content design | service design | user research | UX strategy | information architecture | technical writing | content operations

## Design manager documentation audit

In 2018, HubSpot's design manager tool was being redesigned to create a more modern and intuitive experience. This posed a unique challenge, as there were nearly 100 knowledge base articles impacted by the change.

To save our team time and improve the content experience overall, I audited our existing content on our knowledge base and developer documentation. Then I created a plan to simplify the update process and improve the content.

### Collaboration

- **Product team: **pitched the strategy to simplify existing content to the product manager and lead developer. Illustrated how content would be reorganized and actioned. Incorporated their notes and feedback into the plan.
- **Developer: **coordinated with my team's developer to identify existing knowledge base article for the design manager category. We created a plan to track and publish changes in bulk on the day of the release based on product marketing timelines.
- **Technical writers: **worked with my team of writers to consolidate and update articles with the new designs and concepts.

### Solution

- Identified duplicate or redundant content, and followed up with subject matter experts for clarification where needed.
- Proposed how to consolidate documentation into canonical user guides and how-to articles.

![Screen Shot 2023-09-10 at 7.43.06 PM](https://www.vinyasayogabeats.com/hs-fs/hubfs/Screen%20Shot%202023-09-10%20at%207.43.06%20PM.png?width=640&height=285&name=Screen%20Shot%202023-09-10%20at%207.43.06%20PM.png)

- Created a workflow for my team to take action on existing content to revise, consolidate, or redirect the existing content.

![Screen Shot 2023-09-10 at 8.49.59 PM](https://www.vinyasayogabeats.com/hs-fs/hubfs/Screen%20Shot%202023-09-10%20at%208.49.59%20PM.png?width=640&height=268&name=Screen%20Shot%202023-09-10%20at%208.49.59%20PM.png)

### Results

- Reduced the number of knowledge base articles about this feature by 50% (from 91 to 44).
- Designed a [quick-tour article](https://knowledge.hubspot.com/design-manager/a-quick-tour-of-the-design-manager) that links to relevant articles and serves as a pillar page for key features.  
  ![](https://www.vinyasayogabeats.com/hs-fs/hubfs/image-png-Sep-13-2023-04-21-14-1891-PM.png?width=640&height=488&name=image-png-Sep-13-2023-04-21-14-1891-PM.png)
- Updated [developer documentation](https://developers.hubspot.com/docs/cms/developer-reference/design-manager) to consistent cross-link to relevant knowledge base pages.

![Screen Shot 2023-09-10 at 5.21.48 PM](https://www.vinyasayogabeats.com/hs-fs/hubfs/Screen%20Shot%202023-09-10%20at%205.21.48%20PM.png?width=640&height=404&name=Screen%20Shot%202023-09-10%20at%205.21.48%20PM.png)